Shipping policy

Shipping Policy

Thank you for shopping at Barkley! Below are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time

  • All orders are processed within 1–3 BUSINESS DAYS (excluding weekends and holidays).

  • You will receive a notification with tracking information once your order has shipped.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipping Option Estimated Delivery Time Cost
Standard Shipping 5–10 Business Days  $4.99

Delivery delays can occasionally occur due to high volume, carrier bottlenecks, or customs clearance.

3. Shipment Tracking

Once your package leaves our fulfillment facility, you will receive an email containing your tracking link. Please allow up to 24–48 hours for tracking status updates to appear on the carrier system.

4. International Shipping

  • We offer international shipping.

  • Customs, Duties, & Taxes: Barkley is not responsible for any customs fees, import duties, or local taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.

5. Incorrect Shipping Addresses & Undeliverable Packages

  • Please verify that your delivery address is accurate prior to placing your order. We are not responsible for orders shipped to incorrectly entered addresses provided by the customer.

  • If a package is returned to us due to an invalid address or failure to collect, any re-shipping charges will be the customer's responsibility.

6. Lost, Stolen, or Damaged Items

If your order arrives damaged or is marked as delivered but missing:

  • Take immediate photos of the damaged item and original packaging.

  • Contact our customer support within [3 DAYS] of delivery at support@barkley-pets.com with your order number so we can assist you with a replacement or claim.

7. Contact Us

If you have any further questions regarding our shipping processes, please reach out to us: